FAQ

Since the driver must go to weigh stations to report. For anything you pack in your vehicle, it would be wise to initially lock items securely in the trunk, and anything else kept below the window line, and it should not exceed 100 pounds in total weight. Transportation laws can fine drivers thousands of dollars for having too much weight at “weigh-ins,” but they usually don’t back it up. At the discretion of the driver, an extra weight charge can be enforced with overloaded vehicles.

While pickups are mostly completed on the preferred date chosen by the customer, there are, in some cases, pickups a day before or the day after. Below is a delivery schedule we use with good averages:

Delivery Time Estimate Guide

0 – 500 miles	1 to 2 days
501 – 1000 miles	2 to 3 days
1000 -1500 miles	3 to 4 days
1500 -2000 miles	4 to 5 days
2000 -2500 miles	5 to 6 days
2500 -3000 miles	7 to 10 days

(Distance, problems with truck equipment, weather conditions, and area of population centers can influence these statistics.)

Yes, a minimum of $1,000,000 liability is standard and covers vehicles lost or damaged due to causes such as fire, collision, or striking of a load. But cargo insurance covers damage that occurs when loading your car, while the car is in transit, and when unloading the vehicle. In general, if a small hauler (holds three or fewer vehicles) is used, the coverage is a minimum of $100,000 in coverage. If a large hauler is used (can transport 8 to 10 vehicles with a semi-truck), it will usually have $250,000 to $500,000 in coverage.

If damage happens, you must report it on the ‘Bill of Lading’ during the inspection report at delivery. We suggest taking photos before and after the transport process. By percentages though, do know that damage to your vehicle is low. This is why car dealerships move new cars just like yours.

* (Bill of Lading, or known as BOL is a document issued by a carrier (or his agent) to acknowledge receipt of cargo for shipment. It is a vehicle inspection report that marks any pre-existing damage to a vehicle on pickup and any damage during transport on delivery.
** (before signing off on the release of the vehicle(s), make sure you are both in agreement.)

After scheduling your vehicle with a representative, (see below) the day of your pickup arrives. The driver will usually call en-route hours before arriving. Having arrived, you will go over a detailed examination of the vehicle called a Vehicle Inspection Report to see if there is any pre-existing damage. You then will receive a copy of the Bill of Lading for yourself, signed by both parties. Upon delivery of your vehicle, it could be likely a little dirty from the road, but otherwise should still be in the same condition that it left. The auto transport driver will take every precaution to deliver your vehicle without incident.

In 2 steps.
1st to reserve the transport, we take a nominal deposit using your credit card or debit over the phone by calling 855-RoyalQL (769-2575) with our representative. We take all major credit cards. You can either pay in full with credit on the day of the booking or pay a small deposit to schedule, whereupon the balance would be due at the delivery.2nd upon delivery of your vehicle. A carrier will only accept certified funds. The balance can be paid either directly with cash or say a Zelle online payment or upon an agreed arraignment. A cashier’s check or money is made to the driver (not us). Carriers do not accept checks or C.Cs at delivery.

Yes, but only if we receive notification before we have assigned it to the carrier. If it has been assigned to a driver, it is non-refundable.

Close to 90% of shipments are on an open transport trailer. In fact, you can see many auto dealerships on the road shipping new vehicles with no issues using this method. So it is relatively safe. If you have a collector car, antique, classic, or sports car and it needs more protection, then we recommend shipping it in an “Enclosed trailer.” Expect to pay about 33-50% more for Enclosed transport.

We recommend scheduling your auto transport anywhere on a minimum of two weeks before your desired date. We even periodically book up to 2 months in advance. Providing us with a longer lead time allows us to get it scheduled and get the vehicle transported at a lower rate for you. (see below)

To get a quote, call 855-RoyalQL (769-2575) or submit your information on our online form.

Yes. In most major areas, it can be arranged to be picked up the same day or scheduled within 24 hrs.

Just remember, anything in this industry that is attempted to be picked up in such a short notice fashion will usually cost a little more than the basic way of scheduling, which is normally 2-3 days before the customer’s preferred date.

Other than the typical Car, Truck, Van, or SUV, we can transport:

• Motorcycle/ATV
• RV/campers
• Exotic/luxury vehicles
• Commercial vehicles
• Boat / watercraft
• Medical vehicles
• Farm Equipment

Note for Driver Consideration: Being a truck driver can be a thankless job. They work long hours and are away from their families for weeks at a time. Please be friendly and considerate to our drivers, and they will treat you in the same manner.